A digital triage system has been implemented to guide patients to the most appropriate level of care, ranging from self-care advice and primary care to emergency services in urgent cases. By assessing the severity of symptoms and sorting patients accordingly, the system enables healthcare professionals to prioritise critical cases more effectively.

Accessible via both a web platform and a mobile application, the system allows patients to initiate voice or video consultations and upload images to support clinical assessment and diagnosis. To protect patient data and ensure privacy, two-factor authentication is required.

This digital triage tool supports improved patient navigation and contributes to more efficient healthcare workflows.